In this digital transformation era, the demand for automation and technology accessibility is constantly growing. As a result, insurance businesses are feeling pressurized to reinvent their customer services.

Repetitive and manual tasks surround insurance operations that typically involve human intervention. This leads to tedious and mundane work for employees, resulting in higher error rates.

Nearly every insurance SME involves an accounting department that understands how time-consuming and tedious manual billing processing is. Do you know that it takes approximately one hour to process five bills manually?

Customer satisfaction and retention are significant KPIs for any business, and contact centers play a vital role in determining this success. Contact center representatives are under continuous pressure to provide rapid, personalized, and quality services while maintaining relatively low handling time goals and strong first-call resolution.