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Discover our latest stories on Technology, Back-Office Operations and Customer Experience.
June 3, 2025
Outsourcing AI-Powered Risk Assessment for Insurance Optimization

Insurance carriers are rethinking traditional risk models in response to today’s dynamic and data-intensive environment. Catastrophic weather patterns, cyber volatility, and evolving behavioral risk signals demand real-time, high-fidelity analysis. Yet most insurers are constrained by fragmented data architectures, legacy scoring models, and the sheer cost of building and maintaining in-house AI infrastructure.

May 26, 2025
Augmented Underwriting: When Human Expertise Meets Digital Intelligence

Imagine an underwriter who reviews several policies in a short amount of time flawlessly, without human error, all while working in tandem with seasoned professionals who bring decades of judgment and experience to the table. This isn’t the future. This is augmented underwriting in action.

March 25, 2025
Reimagine Legal Contract Management with AI!

Contracts aren’t just documents—they’re data, decisions, and risk waiting to be managed smarter. But traditional methods leave legal teams overwhelmed and reactive. It’s time to change that.

March 3, 2025
6 Ways Digital FTEs are Transforming Insurance BPO

Insurance BPOs are forced to rely on manual processes and human expertise to manage complex workflows in most scenarios. However, the landscape is shifting rapidly. Today, Artificial Intelligence (AI) is the backbone of a smarter, more agile insurance workforce.Industry leaders have recognized that AI-driven efficiencies extend beyond cost reduction; they unlock operational scalability and workforce optimization at an unprecedented level.