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Discover our latest stories on Technology, Back-Office Operations and Customer Experience.
July 9, 2025
[Checklist] From Traditional BPO to Digital Powerhouse: 6 Capabilities Your Tech-Enabled Outsourcing Partner Must Have

Outsourcing in insurance isn’t new. For decades, carriers and agencies have relied on BPOs to handle data-intensive, time-consuming back-office tasks, such as submissions, renewals, and document processing.

June 19, 2025
Outsourcing AI-Enabled Property Risk Analysis

Risk analysis has long relied on human expertise—underwriters parsing reports, interpreting inspections, and weighing risks based on experience. While invaluable, this approach struggles under today’s demands.

June 3, 2025
Outsourcing AI-Powered Risk Assessment for Insurance Optimization

Insurance carriers are rethinking traditional risk models in response to today’s dynamic and data-intensive environment. Catastrophic weather patterns, cyber volatility, and evolving behavioral risk signals demand real-time, high-fidelity analysis. Yet most insurers are constrained by fragmented data architectures, legacy scoring models, and the sheer cost of building and maintaining in-house AI infrastructure.

May 26, 2025
Augmented Underwriting: When Human Expertise Meets Digital Intelligence

Imagine an underwriter who reviews several policies in a short amount of time flawlessly, without human error, all while working in tandem with seasoned professionals who bring decades of judgment and experience to the table. This isn’t the future. This is augmented underwriting in action.