Primis BPO

Join us to connect with talented individuals!

The framework upon which an organization constitutes is in its ideas and implications. We subscribe to the belief that efficiency, effectiveness, and progress build up organizational success.

We are not just a technology corporation with a paradigm of people, but we are a people business comprehensive of technology. It is people similar to you who make us what we are now. We welcome our employees to build the right environment for diverse talent to thrive. We believe that people should be empowered and given the comfort to extend beyond the confines of their stories. We are looking for people to share our enthusiasm and be a meaningful part of our enterprise. Enhance productivity and experience a dynamic and stress-free work business atmosphere here at Primis.

Employees Speak

What our employees have to say

Amit BhandariAssistant Manager

The management team at Primis is truly supportive, empowering me to grow while achieving a perfect balance between personal and professional goals.

Neha Khan Process Associate

Our company has a friendly and positive work environment. We receive a great deal of support and training. We try to take every request from the client as personal and resolve queries by providing appropriate resources.

Rahul Dahiya Lead - Marketing

There has been a lot of learning and exposure here at Primis. We are free to express our views and opinions and receive valuable feedback. Most importantly, I get an opportunity to see a better version of myself every day!

Sharda MahtoProcess Associate

The positive environment at this company is truly inspiring. The leadership team encourages innovation, collaboration, and personal development. The challenging projects and supportive work culture have provided me with valuable opportunities to learn new tasks.

Sohit Juneja Assistant Team Lead

I'm grateful to be a part of this company, where my skills are recognized and my ideas are valued. The inclusive work environment and strong team spirit foster continuous learning and growth. It's a place where I can thrive and make a real impact.

Naren MishraAssistant Team Lead

Working at Primis has been an incredible journey of professional growth and personal fulfillment. The supportive team and dynamic environment constantly inspires me to strive for excellence and innovate in my role.

Open Positions

BPO Manager (Delivery) |
8-10 years

Gurugram

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Executive (Back-Office) |
2-4 years

Gurugram

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Executive (Voice Support) |
1-3 years

Gurugram

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Executive (Process Trainer) |
4-5 years

Gurugram

Apply Now

Essential Skills

Strong leadership, team management, and coaching skills.
Excellent communication, interpersonal, and relationship-building skills.
Proven track record in achieving business goals, improving operations efficiency, and driving continuous improvement.
Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
Knowledge of BPO industry trends, best practices, and technologies.
Strong analytical, problem-solving, and decision-making skills.
Strong understanding & competency in US property & casualty insurance processes.

Education & Experience

Should have bachelor's degree.
At least 5 years of experience in BPO operations managerial role.

Job Responsibilities

Develop and implement strategies to improve BPO operations efficiency and effectiveness, ensuring optimal service delivery to clients.
Oversee the planning, implementation, and monitoring of all BPO projects to ensure timely delivery.
Manage the day-to-day activities of the BPO operations, ensuring quality, productivity, and service level agreements (SLAs) are met.
Build and maintain strong relationships with clients to ensure client satisfaction, retention, and growth.
Lead, motivate and coach the BPO team to achieve performance goals and career development.
Develop and maintain relevant metrics, dashboards, and reports to provide insights and improve decision-making.
Identify and manage risks and issues, develop mitigation strategies, and ensure compliance with regulations and policies.
Collaborate with other departments to ensure smooth operations.

Essential Skills

Excellent communication skills.
Strong teamwork and interpersonal skills.
1-2 years of experience in voice and back-office work. Preferably in an insurance process.
Good typing skills.
Proficient in understanding and speaking good English language.
Client engagement.

Education & Experience

Graduate in any discipline (Preferred from accounting background, BCOM etc.)
Schooling (Preferably from an ICSE/CBSE)

Job Responsibilities

The primary task is to handle calls from customers or clients and provide them with a solution to their queries.
He/She must show the willingness to learn new tasks and perform well.
Must discuss every matter with its supervisor or team leader to get any issue sorted.
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Essential Skills

Strong knowledge of P&C insurance processes, policies, and systems.
Good understanding of wing to wing insurance processes.
Excellent presentation and facilitation skills with the ability to engage learners and create an interactive learning environment.
Demonstrated experience in assessing trainee performance and providing effective feedback and coaching.
Exceptional communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
Strong organizational and time-management skills to manage multiple training programs simultaneously.
Proficiency in training software and tools.
Ability to adapt to a fast-paced and evolving work environment.

Education & Experience

Bachelor's degree in a relevant field or equivalent work experience.
Minimum of 4-5 years of experience as a process trainer in a BPO environment, with a focus on P&C insurance.
Proven expertise in designing and delivering training programs for large P&C insurance groups.

Job Responsibilities

Design and develop comprehensive training programs for new hires and existing employees in the P&C insurance process.
Prepare training materials like outlines, handouts, manuals, guides, course materials presentations, and assessments to effectively deliver the required knowledge and skills.
Facilitate engaging and interactive training sessions to ensure trainees grasp the concepts of the P&C insurance process.
Assess trainees' performance through various evaluation methods and provide constructive feedback and coaching to help individuals improve their skills and achieve performance targets.
Stay updated on the latest industry trends, policies, and regulations related to P&C insurance.
Monitor and evaluate the effectiveness of training programs by analyzing trainees' performance metrics and feedback. Identify areas for improvement and implement necessary adjustments to enhance the training outcomes.
Collaborate with operations managers, team leaders, and subject matter experts to gather insights on training needs and program enhancements.
Act as a main training resource during the new process transition.