Primis BPO

Industries We Serve

P&C Insurance

Primis brings unmatched domain abilities to the P&C insurance enterprise. We facilitate a range of insurance life cycle management with processing solutions, case management, underwriting support, policy servicing, and claims.

Primis has empowered its clients with solutions resulting in a seamless delivery with higher quality and reduced turnaround time, lower operational cost, and excellent customer experience. With deep subject matter expertise and Six Sigma tools that drive efficiency in processes, we offer embedded BPO solutions to help you enhance your insurance business.

P&C Insurance Services

New Business Acquisition

New Application: Data Entry.
Submission Clearance.
Renewals Processing including Quote Generation and Risk Exposure Analysis.
Underwriting Assistant.
Image Right Application Routing.
Preparing Rating Worksheets for UW decisions.
Forms Generation and Routing to Image Right.
Rate Benchmark Analysis.
Underwriting Appetite Analysis using New Business UW rules.

Policy Administration Processing

Premium Lapses, Renewals, and Reinstatements.
Endorsements and Renewal Quotes.
Final Premium Analysis; does bound premium match quoted premium?
Renewal Risk Exposure Analysis.
Running Renewal Quotes through UW Rules and sending alerts to UWs.
Premium Audits.
Loss Runs.
Loss Billing & Accounting.
Forms Generation and Routing to Image Right.

Billing Services

Accounts Receivable /Accounts Payable.
E-Billing Application.
Customer Helpdesk – payment due, overdue, installments, payment methods, etc.
Lockbox intake processing.

Data & Reporting Services

Daily and periodic reports on Submissions, Quotes, Issuances, Rejections, Non-Renewals.
Running compliance and regulatory reports, and monitoring authority acceptance and errors.
Data Extracts, Ad-hoc reports –for marketing, underwriting, and agency services.

Customer and Commercial Support Services

Policy Product Information and Quotation.
Conversion options.
Policy Technical Helpdesk.
Policy Coverage Q&A.
Technical and Customer Helpdesk.
Billing Dispute Resolution.

Claims Processing & Services

Case intake – data entry and assignment.
First notice of loss entry.
Payment / settlement confirmation.
Claims Status tracking services.
Claims Information.
Validation and Fraud Detection & escalation (using client systems).

Agency Administration

Commission processing and customer support.
Agency Customer Support and Technical Helpdesk.
Loss Runs.
Agency forms and insured forms management and routing.

We offer efficient outsourcing services so you can focus on your priorities

P&C Insurance