Primis BPO

What We Do

Primis is a strategic partner to various global clients for complex industry-specific processes that optimize their business operations. An end-to-end strategy to service delivery, technology-led solutions, and a client-centric program empower us to deliver business advantages to these clients. Read More

Our Business Process Solutions

Business Support Solutions

Primis Business Support Services brings a high level of back-office and customer support centric-skills to conduct simple and complex tasks. Day-to-day accounting and management can deflect you from what matters most – expanding your business. Primis helps you reduce operating costs, streamline processes, and improve overall business performance. Our business support team is resilient, adaptable, and self-motivated and ensures you receive the highest level of consumer experience and comfort.

Back Office Support

Contact Center Solution

Back Office Support

We invest in best-in-class contact center facilities, training, and recruiting methods to find and retain the best talent. Our agents equip themselves to handle the most challenging situations with great perseverance and understanding. Our team leverages automation and AI technology to decrease monotonous tasks and automate routine purchases. We follow Six Sigma and operational excellence methods to diminish the prospect of errors. These tools enable us to perform tasks faster with accuracy, spending more time on complex projects.

Contact Center Solution

Boosting customer experience and solving contact center challenges is our specialty. With our outcome-focused people and robust partner ecosystem, we are ready to tackle any challenge, no matter the size. We ensure a seamless customer experience with minimal investment to streamline complex business communication. Through our call centre services, we help organizations to form a personalized connect with their end-customers.

Knowledge-Based Solutions

Our knowledge-based solutions require a complex understanding of the domain that help our clients to make decisions at various parts of their business operations effectively. We employ qualified resources such as Lawyers, Accountants, Data management experts, Analysts, and Technology experts for extending these services.

We have helped businesses improve over the years through better management and acceptance of a knowledge-based solution.

Legal Support Solutions

Technical Help Desk

Legal Support Solutions

By trusting Primis with your legal support service projects, you will be able to utilize critical internal resources and satisfy deadlines without forfeiting quality or information security.

Whether it is a small rush effort or a long-term engagement, we address each project with the same level of responsibility. Our team of dedicated specialists has the knowledge and expertise to deliver a quality product every time.

Technical Help Desk

All businesses need a powerful and flexible IT support system to coordinate all the areas of production. Our helpdesk solutions focus on advancing your workflow while drastically diminishing your overhead costs through our highly advanced IT support operation. We engage only the most experienced and intensively trained specialists who compose a unique technical support service that petitions your specific conditions.

Our top-of-the-line facilities and well-planned management systems ensure that your calls route to our skilled call center agents.

Robotic Process Automation

We help organizations boost their efficiency and productivity through effective implementation of RPA in Business Process Outsourcing (BPO) and many other related domains like P&C Insurance and Healthcare.

RPA or Robotic Process Automation makes it easy to deploy and manage software robots that imitate human actions interacting with digital systems. It automates the repetitive tasks of an organization, thereby reducing operating costs and improving the overall customer experience. In addition to automating the mundane, back-office tasks efficiently and accurately, customers who leverage RPA also experience better security, audit, analytics, and improved business processes.

Industries We Serve

We serve a variety of industries that rely on our deep industry experience. Our business process outsourcing services are an optimal blend of people, process, and technology to overcome business challenges and improve customer experiences, resulting in sustainable growth.

P&C Insurance

Primis brings unmatched domain abilities to the P&C insurance enterprise. We facilitate a range of insurance life cycle management with processing solutions, case management, underwriting support, policy servicing, and claims.

Primis has empowered its clients with solutions resulting in a seamless delivery with higher quality and reduced turnaround time, lower operational cost, and excellent customer experience. With deep subject matter expertise and Six Sigma tools that drive efficiency in processes, we offer embedded BPO solutions to help you enhance your insurance business.

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Healthcare

Providers’ work can often become hindered by day-to-day redundant administrative tasks. Our outsourcing services are designed to offer customized solutions to help remove the complexity of these tedious tasks. We streamline your administrative processes, ensuring seamless and cost-effective operations. With the hassle of healthcare administration removed, you can have more time to focus on other important tasks.

Get measurable results with our outstanding healthcare back office and call center experience. We handle a variety of activities for healthcare organizations covering data entry to medical claims processing services. Through our healthcare BPO services, you benefit from reduced staffing and cost overheads. We ensure safe and confidential customer communication, and your data privacy is maintained as per the said industry standards.

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Technical Help Desk

Every company needs a dynamic and flexible IT support system to organize all the areas of production. Our helpdesk solutions along with our advanced IT support system, are dedicated to improve your workflow while also reducing overhead costs. With Primis Technical Help Desk, you don’t have to deal with IT issues that may cost thousands, even millions of dollars in the long run.

As an experienced 24/7 tech assistance provider, we offer a large spectrum of tech support services. These agile, manageable, and seamless solutions can help you resolve your customer’s problems and heighten satisfaction and reliability. We have highly experienced professionals who will design a unique technical support service that addresses your specific requirements - remote-access, network, software, hardware and other IT inquiries.

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Legal Process Outsourcing

Outsourcing your non-core legal back-office activities to Primis can help corporate legal team and legal firms boost performance. As you free yourself from tedious and repetitive tasks, you have more time to dedicate to providing top-notch service to your clients, and generating more substantial profits.

Our adaptable, legal process outsourcing model can enable leaders to leverage their team's skills and expertise more efficiently and effectively. We have a deep understanding and expertise in Intellectual Property (IP), Contract Management, Document Review, Legal Research, and more. By working with a trusted partner like Primis for an important paralegal, secretarial services and litigation support, you can focus on your core business activities, thereby saving overhead costs.

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Staff Augmentation

Primis Recruitment Services specializes in custom recruitment to support hiring functions for IT-based roles. Our service models evolve around comprehensive staff augmentation solutions – all with an eye on your company’s future business and associated talent trends.

Our sourcing specialists are flexible in changing their sourcing strategies for meeting your recruitment requirements. Our recruitment solution extends a range of benefits including streamlining hiring variations throughout the year, reducing total recruiting cost and dependency on multiple staffing agencies, improving hiring manager satisfaction reducing time-to-fill, promoting organizations brand, and improving candidate experience by simplifying the hiring process and saving time for other core activities. We bring people, technology, process, and metrics into a talent acquisition function.

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Clients Speak

Sal AbanoCIO, Insurance Company

The team at Primis has been exceptional and has helped boost efficiencies for our Underwriting and Services business units. Response times and SLAs are best in class and always keeping lines of communication open with key staff. We have also had some unconventional projects that Primis helped us solve: data quality issues, loss runs, and data analysis. We couldn't be happier with the experience we are getting from the Primis team.

Hunter Moss Principal, Insurance Company

Primis BPO has effectively delivered back-office and voice support services. It’s a pleasure to see how the team is committed to our common goal of extending seamless and best-in-class customer experience to our clients. The team at Primis is professional, cooperative, and extremely pleasant to work.

Lupe VelasquezCEO, Insurance Company

Primis has been a pleasure to work with! They have been our outsourcing partner for over 5 years and have effectively delivered on back office and voice support. Their team has been extremely communicative throughout with adherence to professionalism, quality, and on time with delivery of all milestones. They continue to be our preferred outsourcing partner and we will not hesitate in recommending their services to anyone looking for a way to streamline their workflow.

Our business process management expertise help our clients with best-fit outsourcing solutions, enhancing their overall operational and business objectives