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Discover our latest stories on Technology, Back-Office Operations and Customer Experience.
March 11, 2024
Project-Based Hiring: Outsourcing Talent Acquisition
The issue of talent acquisition and retention has become more challenging and critical than ever. Companies increasingly recognize the strategic importance of talent acquisition as a routine HR function and a pivotal component of their overall business strategy.
March 5, 2024
The Future of BPO: Automation, AI, and the Human Touch
The future of BPO is evolving with AI and automation, particularly in sectors like insurance, where tasks are streamlined for efficiency and accuracy. While AI offers several benefits, like data analysis, human interaction remains crucial in customer service. A hybrid approach blending AI with human oversight is emerging to maintain quality service standards.
March 29, 2024
Unlocking Business Growth: The Power of BPO Partnerships
Outsourcing has evolved - it’s no longer just about cost-cutting; it’s about a strategic partnership.
February 19, 2024
Debunking Top 6 Myths of Outsourcing Insurance Bookkeeping Services
Insurance business owners juggle many tasks, from managing operations to keeping track of financial transactions. Perhaps hiring an in-house bookkeeping professional could be an option, but their related expenses could be overwhelming.