The era of digital transformation is in full swing, compelling companies to strive for an edge or, at the very least, stay abreast of the prevailing trends. But what is the most prominent hurdle encountered by businesses in the digital realm today?

The evolving digital age continues to raise customer expectations. With more customers expecting tailored communication and services, insurers are now exploring ways to automate and simplify their existing processes to reduce error rates, processing times, and overall costs.

Having access to unlimited information and virtual services like comparing and buying policies online, customers now have higher expectations. The options have increased and so has the competition.

Claims history plays a crucial role in the insurance underwriting process. This history usually comes in the form of loss run reports generated by insurance carriers. It summarizes the claims an insured business or individual has made while covered by a particular policy.