Stay informed and engaged with our insights and updates

Discover our latest stories on Technology, Back-Office Operations and Customer Experience.
June 9, 2025
BPO Insider June ‘25 Newsletter

Welcome to the June edition of the BPO Insider Newsletter! This month, we’re looking at how decision-makers are using BPO not just to cut costs, but to build competitive advantage. From innovation hubs to next-gen KPIs, we bring you the frameworks worth following.

May 7, 2025
BPO Insider May ‘25 Newsletter

Welcome to the May edition of the BPO Insider Newsletter, where we’re unpacking the trends, tools, and talent strategies driving a smarter future. Whether you're exploring new offshore models or gearing up for AI-enabled workflows, this edition brings insights you can act on.

April 11, 2025
BPO Insider April ‘25 Newsletter

April brings another power-packed edition of the BPO Insider Newsletter, spotlighting the forces reshaping the BPO world. This month, we take a deep dive into automation, workforce agility, and industry shifts that can unlock new efficiencies for your business.

March 11, 2025
BPO Insider March ‘25 Newsletter

Fresh perspectives for a fresh month! As March unfolds, so does a new edition of the BPO Insider Newsletter, packed with insights to keep you ahead in the ever-evolving landscape of outsourcing. This month, we will explore the latest automation capabilities, cost-saving strategies, and trends shaping the future of BPO.