Industry Challenges: Navigating the Complexities of P&C Insurance

Insurance companies face significant challenges such as complex underwriting processes, rising operational costs, delayed policy renewals and cancellations, managing loss-run reports, and many time-consuming workflows. These challenges can delay service delivery, increase the risk of errors, and negatively impact customer satisfaction.

Our Reliable P&C Insurance Back-Office Solutions

Primis empowers its clients by delivering seamless solutions that enhance quality, reduce turnaround times, cut operational costs, and elevate the customer experience. By leveraging deep subject matter expertise and Six Sigma-driven efficiency, we provide embedded BPO solutions designed to optimize your insurance business.

Tailored Solutions: Primis BPO’s End-to-End P&C Services

• Optimized New Business Acquisition: Accelerate underwriting by outsourcing new application data entry and submission clearance, ensuring faster time-to-quote.

• Seamless Policy Administration: Manage premium lapses, renewals, and reinstatements efficiently, minimizing operational overhead and ensuring policyholder continuity.

• Advanced Accounting Services: Streamline accounts receivable/payable processes and lockbox intake, ensuring timely collections and improved cash flow.

• End-to-End Claims Processing: Enhance claims turnaround times and provide real-time visibility with outsourced FNOL data entry and claims status tracking.

• Reliable Customer Support: Elevate customer experience by providing quick, accurate policy coverage Q&A and quotation support, enhancing policyholder retention and satisfaction.

Learn more about our solutions

Primis’ Blended Approach - Empowering Your Insurance Business

Primis leverages a strategic blend of people, processes, knowledge, and technology to deliver tailored and robust business solutions. By integrating these core elements, we help insurers streamline their back-office operations. Listed below are a few ways in which Primis can help insurers simplify their back-office operations:

• Streamlines repetitive tasks like data entry by blending human expertise with automation, reducing processing errors, and significantly improving speed.
• Helps your team to focus on high-value strategic tasks while automated systems and trained personnel handle routine operations like submission processing and policy renewals.
• Enables to scale back-office tasks efficiently during peak periods without overburdening in-house teams.
• Ensures cost-efficient handling of claims intake, policy administration, and billing services by combining human oversight with automation.

Primis BPO - Your Trusted Partner for Comprehensive Insurance Back-Office Support

Primis BPO, a business support arm of Key Management Group Inc., provides reliable outsourcing solutions for Property & Casualty (P&C) insurance companies. With a deep understanding of the P&C sector, we deliver efficient, high-quality services that streamline insurance lifecycle management, reduce operational costs, and enhance customer experience.

What sets us apart?

A focus on quality, automation-driven processes, 24/7 global support, and a customer-first approach make us the ideal partner for insurers seeking to enhance operational efficiency and profitability.

Transform your P&C insurance operations with Primis BPO’s tailored solutions. Visit Primis BPO to learn more.