Businesses worldwide are rushing to embrace RPA, and the BPO sector is no exception. Outsourcing companies are realizing the importance of Robotic process automation for the growth and success of their businesses. Robotic Process Automation (RPA) is a state-of-the-art software technology that leverages AI & ML to automate BPO tasks and workflows in colossal volumes. This software robot can analyze vast amounts of information with computing, driving flexibility, reducing turnaround time, decreasing cost, and improving transparency in the BPO processes.

BPO companies that use RPA experience better security, audit, analytics, and reduced human errors. Henceforth, more and more BPO organizations are adopting automation to streamline their work processes. According to a recent survey, the global robotic process automation market size is anticipated to reach USD 30.85 billion by 2030, registering a CAGR of 38.2% (source).

At Primis BPO, we help organizations boost their efficiency and productivity by implementing RPA in Business Process Outsourcing (BPO). We use RPA to automate the repetitive tasks of an organization, thereby reducing operating costs and enhancing the overall client experience. Please visit automation to know more about our RPA services.

Here are a few use cases that Primis has been successful in:

Data Entry Having Multiple Data Sources

Earlier, users had to manually navigate through several Excel files, web portals, and PDFs to retrieve data. Then, this data was entered into a green screen AS/400 system. Presently, Primis uses an RPA script to automate the data retrieval process from disparate sources and uses an aniSeries terminal emulator to automate the data entry into the green screens.

Policy Verification

Primis BPO leverages RPA scripts, coupled with computer vision activity, that automates the policy verification process before issuance and develops the summary sheet. It also trigger alerts if any deviations are encountered.

Pull Claims Data & Post it on Smartsheet

Primis uses RPA to automate the log-in process onto the green screen system and navigate through to run a report for the patients due for an appointment. The report contains the insurance and claims data. The data in the report is then extracted and entered into a web-based shared Smartsheet to be available to users with access to this sheet at a common location.

Wrapping Up

From back-office processes to contact center automation, RPA automates many of their repetitive tasks while significantly reducing expenditure. Nevertheless, RPA still holds untapped potential that can drastically transform the BPO sector in the future.

Outsource your processes to Primis BPO; we have robots to streamline your workflow.