For the past few years, the outsourcing sector has enjoyed a swift rise, owing to prodigious benefits like elevated efficiency, cost-effectiveness, access to a diligent team, and an enhanced ROI. Also, the industry was undergoing perpetual advancements in the technological field due to ever-growing consumer expectations and demands. However, with the initiation of Robotic Process Automation (RPA) now showing its worth in almost all business aspects, the possibility of eliminating manual intervention from non-core tasks that require less intelligence and are repetitive seems real.

Now, with the phrase ‘eliminating manual intervention' comes the thought of robots replacing humans, which suddenly spreads fear and insecurities of losing jobs. But, if you are a real business expert who understands how technology plays its part in any revolution, you will not be insecure. If you take a look at the bigger picture; RPA is revolutionizing the BPO sector in a way that outsourcing organizations are now allocating their workforce to work on the activities that require higher intelligence, while efficient robots are handling non-core, repetitive and extraneous business functions, leading to increased productivity.

None of the outsourcing companies are exactly looking to replace their human workers with their robot counterparts. The objective behind automation is to use its intrinsic benefits while involving employees in more strategy-oriented tasks. For example, a bot may not replace a professional at your BPO. But the robot may automate mundane & repetitive activities performed by the agent, saving their time that can be devoted to more vital tasks or help them focus on high-value or complex operations more effectively.

Primis BPO’s Blended Approach

With a strong understanding of various industries like Property & Casualty Insurance, Healthcare, etc., Primis BPO provides round-the-clock support to its customers worldwide. We extend a consultative approach to help our clients figure out the most effective ways to perform tedious back-office processes. At Primis, we use a blended model that entails manual intervention as well as automation strategies. The high-end, core tasks are done manually, whereas repetitive, mundane non-core operations are automated, thereby leading to streamlined processes, seamless execution, high efficiency & productivity, and greater performance & quality – all at a reduced cost. Please visit Who we are section.

Contact Us to know more about our blended approach.

Wrapping Up

RPA is the rising trend in the outsourcing industry, and in the upcoming years, it will integrate impeccably with the BPOs. But, the need for manual intervention does not have the possibility to fade out. Instead, in the future, there is a high probability that automation along with human intervention will help the BPO sector to soar high.

Contact Us today to seamlessly execute your back-office operations using our blended model.