Struggling with mundane back-office operations, and outdated legacy systems? Are these impacting your client experience and increasing overhead costs? Then, outsourcing your back-office processes to a reliable third party is the best solution.

At Primis BPO, we provide back-office automation solutions to clients worldwide. Our team has the capability to develop customized RPA-based solutions for small, medium and large-sized insurance carriers and agencies. We leverage automation that helps to streamline data from multiple sources, process it quickly, eliminate manual errors, and reduce operational risks. Please visit https://bit.ly/3ChsHSY to explore more about our services.

Listed below are a few areas where RPA can be beneficial in back-office outsourcing functions:

Data Processing Speed

Using RPA technology for back-office processes increases data processing speed. RPA bots can complete time-consuming data processing tasks in no-time, allowing in-house employees to focus on core activities. These automated tasks include tedious data entry, client onboarding, and several other manual processes. For instance, data imports generally take fifteen minutes to complete, but with automation it can now be executed in five minutes.

Customer Service

Employing RPA in back-office outsourcing functions enhances customer experience, enabling insurers to retain their clients. Bots eliminate errors and inconsistencies and streamline repetitive tasks. Therefore, customers can enjoy quick service, improved accuracy, and increased transparency.

Document Scanning

Data collected through various sources must be saved, digitized, and stored for future reference. Managing massive volumes of documents is another tedious task for insurers. Henceforth, document scanning and conversion can be outsourced to a third-party provider that uses automation to capture data, digitize it, index it, and convert it into any electronic format. This eliminates all paperwork, standardizes & streamlines insurance back-office processes, and provides immediate access to any records.

In a Nutshell

RPA helps to streamline back-office workflow, enabling organizations to achieve profitability & flexibility and improve their responsiveness. At Primis, we have reliable automation professionals who deliver comprehensive RPA-powered solutions to cater to your insurance back-office needs.

Connect with us now to automate your insurance back-office operations.