Welcome to the June edition of the BPO Insider Newsletter! This month, we’re looking at how decision-makers are using BPO not just to cut costs, but to build competitive advantage. From innovation hubs to next-gen KPIs, we bring you the frameworks worth following.
Let’s explore the trends shaping tomorrow’s outsourcing strategies and see what’s next in the BPO landscape.
Inside Primis
Outsourcing Underwriting 2.0: Where Human Expertise Meets AI at Primis
Underwriting is evolving beyond manual processes, as insurers seek smarter, faster, and more scalable ways to assess risk and issue policies. At Primis, we blend AI-driven efficiency with deep underwriting expertise to deliver next-gen solutions that optimize accuracy, speed, and compliance. Learn more→
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Primis Highlights
Meet the AI-FTEs Transforming Auto Risk Assessment
Primis' AI-powered digital FTE, designed with the help of IT support, handles high-volume auto risk evaluations with speed and precision. Equipped with intelligent data extraction, composite risk scoring, and decision support capabilities, these AI-FTEs are redefining how insurers process, analyze, and act on auto underwriting data. Learn more→
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Top Stories
EXPERTS PANEL
A Look Ahead: 2025 Outsourcing Trends
*Source: Forbes
What does the road to 2025 look like for the outsourcing industry? This forward-looking piece explores how innovation, AI, ethics, and agility will define the next chapter of BPO, and why strategic positioning today can shape long-term partnerships tomorrow. Read more→
EXPERTS PANEL
Outsourcing vs. Insourcing: What's the Difference?
*Source: Investopedia
This article breaks down the strategic, operational, and cost-based differences between the two models, helping decision-makers understand when and why each makes the most business sense. While both have their place, outsourcing continues to stand out as a powerful lever for scalability, efficiency, and access to specialized expertise. Read more→
Solutions Offered
Remote Server Monitoring Services for Uninterrupted Operations
Outsourcing remote server monitoring to a trusted partner ensures 24/7 vigilance over your IT infrastructure, with real-time tracking of server performance and connectivity. Our expert teams are trained to swiftly detect, escalate, and resolve issues, minimizing downtime and maintaining uninterrupted service.
With a strong focus on uptime, security, and operational reliability, Primis delivers seamless remote server monitoring support, allowing your internal teams to focus on driving innovation and growth. Learn more→
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Thought Leadership
Navigating The AI Wave In BPO
*Source: Forbes
The BPO industry is riding a powerful wave of transformation, and at the heart of it lies AI. This insightful article explores how AI is not only driving operational efficiency and service innovation but also unlocking new career opportunities across the BPO landscape. Read more →
Insights
SOLUTION BRIEF
Outsourcing AI-Powered Risk Assessment for Insurance Optimization
Traditional underwriting can’t keep pace with today’s complex, high-velocity risks. This solution brief explores how outsourcing AI-powered risk assessment with Primis gives insurers a scalable, real-time edge—without the burden of building in-house tech. Read more →
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BLOG
Augmented Underwriting: When Human Expertise Meets Digital Intelligence
Underwriting is evolving into a powerful synergy of machine precision and human insight. This blog explores how outsourcing to BPOs enables insurers to scale underwriting using a blend of AI-powered Digital FTEs and seasoned professionals. Discover how this augmented model drives faster decisions, smarter risk analysis, and a more personalized insurance experience. Read more→
As we close this edition, we hope it stirred fresh perspectives and inspired smarter thinking in the ever-evolving BPO space. The world of outsourcing is moving fast, with every month unveiling new tech, smarter models, and strategic shifts waiting to be explored.
SUBSCRIBE to the BPO Insider Newsletter—because the future of BPO doesn’t wait, and neither should you. Thanks for being part of the journey. Until next time!
