Primis BPO is a business support arm of Key Management Group Inc., headquartered in New York, USA.
Be it Back-Office Support or a Contact Center solution, Automation or an Integrated IT-BPO solution, our quality management and process transformation practices have enabled us to be a preferred outsourcing partner for our customers.
Primis is a strategic partner to various global clients for complex industry-specific processes that optimize their business operations. An end-to-end strategy to service delivery, technology-led BSS solutions, and a client-centric program empower us to deliver business advantages to these clients. Read More
Primis Business Support Services brings a high level of back-office and customer support centric-skills to conduct simple and complex tasks. Day-to-day accounting and management can deflect you from what matters most – expanding your business. Primis helps you reduce operating costs, streamline processes, and improve overall business performance. Our business support team is resilient, adaptable, and self-motivated and ensures you receive the highest level of consumer experience and comfort.
We invest in best-in-class contact center facilities, training, and recruiting methods to find and retain the best talent. Our agents equip themselves to handle the most challenging situations with great perseverance and understanding. Our team leverages automation and AI technology to decrease monotonous tasks and automate routine purchases. We follow Six Sigma and operational excellence methods to diminish the prospect of errors. These tools enable us to perform tasks faster with accuracy, spending more time on complex projects.
Boosting customer experience and solving contact center challenges is our specialty. With our outcome-focused people and robust partner ecosystem, we are ready to tackle any challenge, no matter the size. We ensure a seamless customer experience with minimal investment to streamline complex business communication. Through our call centre services, we help organizations to form a personalized connect with their end-customers.
Our knowledge-based solutions require a complex understanding of the domain that help our clients to make decisions at various parts of their business operations effectively. We employ qualified resources such as Lawyers, Accountants, Data management experts, Analysts, and Technology experts for extending these services.
We have helped businesses improve over the years through better management and acceptance of a knowledge-based solution.
By trusting Primis with your legal support service projects, you will be able to utilize critical internal resources and satisfy deadlines without forfeiting quality or information security.
Whether it is a small rush effort or a long-term engagement, we address each project with the same level of responsibility. Our team of dedicated specialists has the knowledge and expertise to deliver a quality product every time.
All businesses need a powerful and flexible IT support system to coordinate all the areas of production. Our helpdesk solutions focus on advancing your workflow while drastically diminishing your overhead costs through our highly advanced IT support operation. We engage only the most experienced and intensively trained specialists who compose a unique technical support service that petitions your specific conditions.
Our top-of-the-line facilities and well-planned management systems ensure that your calls route to our skilled call center agents.
We help organizations boost their efficiency and productivity through effective implementation of RPA in Business Process Outsourcing (BPO) and many other related domains like P&C Insurance and Healthcare.
RPA or Robotic Process Automation makes it easy to deploy and manage software robots that imitate human actions interacting with digital systems. It automates the repetitive tasks of an organization, thereby reducing operating costs and improving the overall customer experience. In addition to automating the mundane, back-office tasks efficiently and accurately, customers who leverage RPA also experience better security, audit, analytics, and improved business processes.
We serve a variety of industries that rely on our deep industry experience. Our business process outsourcing services are an optimal blend of people, process, and technology to overcome business challenges and improve customer experiences, resulting in sustainable growth.
Primis brings unmatched domain abilities to the P&C insurance enterprise. We facilitate a range of insurance life cycle management with processing solutions, case management, underwriting support, policy servicing, and claims.
Primis has empowered its clients with solutions resulting in a seamless delivery with higher quality and reduced turnaround time, lower operational cost, and excellent customer experience. With deep subject matter expertise and Six Sigma tools that drive efficiency in processes, we offer embedded BPO solutions to help you enhance your insurance business.
The team at Primis has been exceptional and has helped boost efficiencies for our Underwriting and Services business units. Response times and SLAs are best in class and always keeping lines of communication open with key staff. We have also had some unconventional projects that Primis helped us solve: data quality issues, loss runs, and data analysis. We couldn't be happier with the experience we are getting from the Primis team.
Primis BPO has effectively delivered back-office and voice support services. It’s a pleasure to see how the team is committed to our common goal of extending seamless and best-in-class customer experience to our clients. The team at Primis is professional, cooperative, and extremely pleasant to work.
Primis has been a pleasure to work with! They have been our outsourcing partner for over 5 years and have effectively delivered on back office and voice support. Their team has been extremely communicative throughout with adherence to professionalism, quality, and on time with delivery of all milestones. They continue to be our preferred outsourcing partner and we will not hesitate in recommending their services to anyone looking for a way to streamline their workflow.