Who We Are

Primis BPO is a business support arm of Key Management Group Inc., headquartered in New York, USA.

Be it Back-Office Support or a Contact Center solution, Automation or an Integrated IT-BPO solution, our quality management and process transformation practices have enabled us to be a preferred outsourcing partner for our customers.

What We Do

Primis is a strategic partner to various global clients for complex industry-specific processes that optimize their business operations. An end-to-end strategy to service delivery, technology-led BSS solutions, and a client-centric program empower us to deliver business advantages to these clients. Read More

Our Business Process Solutions
Industries We Serve

We serve a variety of industries that rely on our deep industry experience. Our business process outsourcing services are an optimal blend of people, process, and technology to overcome business challenges and improve customer experiences, resulting in sustainable growth.

P&C Insurance

Primis brings unmatched domain abilities to the P&C insurance enterprise. We facilitate a range of insurance life cycle management with processing solutions, case management, underwriting support, policy servicing, and claims.

Primis has empowered its clients with solutions resulting in a seamless delivery with higher quality and reduced turnaround time, lower operational cost, and excellent customer experience. With deep subject matter expertise and Six Sigma tools that drive efficiency in processes, we offer embedded BPO solutions to help you enhance your insurance business.

Clients Speak
What our Clients have to say
Sal AbanoCIO, Insurance Company

The team at Primis has been exceptional and has helped boost efficiencies for our Underwriting and Services business units. Response times and SLAs are best in class and always keeping lines of communication open with key staff. We have also had some unconventional projects that Primis helped us solve: data quality issues, loss runs, and data analysis. We couldn't be happier with the experience we are getting from the Primis team.

Hunter Moss Principal, Insurance Company

Primis BPO has effectively delivered back-office and voice support services. It’s a pleasure to see how the team is committed to our common goal of extending seamless and best-in-class customer experience to our clients. The team at Primis is professional, cooperative, and extremely pleasant to work.

Lupe VelasquezSenior VP, Insurance Company

Primis has been a pleasure to work with! They have been our outsourcing partner for over 5 years and have effectively delivered on back office and voice support. Their team has been extremely communicative throughout with adherence to professionalism, quality, and on time with delivery of all milestones. They continue to be our preferred outsourcing partner and we will not hesitate in recommending their services to anyone looking for a way to streamline their workflow.